Customer satisfaction survey
Interview with Julien Rezaï, Group Production Director at Percall Group
This year, our satisfaction survey revealed an outstanding figure: 100% of our clients are satisfied with the relationship we have built with them. A result that reflects the quality of our partnerships and the dedication of our teams. Interview with Julien Rezaï, Group Production Director at Percall Group.
The figure of 100% satisfied clients is impressive. How do you explain it?
This result comes from an approach centered on trust and transparency. Our clients know that we work with them in a co-construction mindset, sharing key information and the realities of PLM or IoT projects. This open and trusting relationship creates an environment ideal to project success.
What are the key factors behind such a score?
- Active listening to truly understand client needs
- Clear and honest communication, based on project risk analysis.
- Strong team involvement, going beyond execution to actively deliver the best solutions.
These principles reflect our commitment to building long-term relationships based on mutual trust.
During this client satisfaction survey, we also gathered other figures that highlight our expertise in managing commitments:
- 95% of clients are satisfied or very satisfied with our ability to successfully carry out activities.
- 98% of our clients appreciate our responsiveness in addressing their needs.
The numbers speak for themselves.
They reflect the dedication of our teams and the quality of the relationships we have built. But this is not a final destination: it drives us to aim for excellence by continuing to nurture the trust and transparency that define our strength.