How Percall Group Digitalizes Luxury Manufacturing with Tulip
A New Standard for Operational Excellence
Transforming Artisan Knowledge into Digital Workflows
In Luxury Manufacturing, operational perfection is inseparable from the craftsmanship that defines each product. When a major Luxury Maison partnered with Percall Group to modernize its ateliers, the main objective was to digitalize operations without disrupting the artisans’ daily work.
With Tulip, work instructions are not anymore stored in binders, updated manually, and do not heavily dependent on seniority. Percall Group replaced it with digital dynamic workflows that adapt automatically to product variants, embed visual guidance, and include detailed quality checkpoints.
Thanks to Tulip, artisan onboarding accelerated significantly, operational continuity became more resilient, and senior talent became focused on production activities.
This transition secured the Maison’s heritage while giving teams immediate access to the right information at the right moment.
Real-Time Visibility and End-to-End Traceability in the Atelier
One of the longstanding challenges in Luxury production is the limited visibility of orders between their entry and exit from the atelier. Managers historically had to piece together information manually or rely on verbal updates.
Percall Group solved this issue by deploying Tulip as a realtime production visibility layer.
For the first time, the Maison gained live insight into the exact location and status of every production order, workstation by workstation. Team leaders could instantly monitor artisan assignments, identify bottlenecks, and respond to nonconformities.
Tulip also introduced continuous traceability of artisan activity, cycle times, and quality outcomes data. This level of precision not only strengthened operational governance but also supported the client’s compliance with emerging regulations, including the European ESPR framework, where traceability and provenance validation are becoming mandatory for Luxury goods.
Reinforcing Quality Control and Securing Precious Material Handling
Luxury production is defined not only by craftsmanship but also by the integrity of the materials used whether fullgrain leathers, gemstones, or regulated alloys. A difference of even a single gram can trigger a full audit and stop production.
Before Tulip, nonconformities were recorded on paper, classified manually, and routed through verbal communication, creating delays and inconsistencies.
Percall Group helped the client replace this outdated system with a fully digitalized quality management workflow. Tulip allowed operators to classify defects and monitor repair actions in real time. This ensured that no defect escaped detection and that every corrective action became fully traceable.
Material management also reached a new level of precision. Tulip introduced workstation level tracking of consumption, return, and quality control of precious components. Supplier certificates became integrated directly into the workflow, eliminating the need for external checks and reducing errors to nearly zero.
For the Maison, this meant a major reduction in financial risk, a safer production environment, and continuous audit readiness.
Unifying ERP, Production, Quality, and Logistics Across All Sites
A key success factor in the project was Tulip’s role as a unified operational layer bridging the gap between the atelier and the client’s ERP. Percall Group connected Tulip as a nocode frontend to integrate production, quality, and logistics data seamlessly.
Orders flowed directly from the ERP into Tulip, while realtime data on quality outcomes, artisan activity, and material consumption flowed back. This approach eliminated data silos and avoided the need for long, multiyear integration projects.
The Maison gained a coherent, efficient operational architecture without disrupting its existing systems.
This unified structure also enabled effortless replication across multiple production sites. Tulip’s validated workflows allowed the brand to deploy identical standards in new ateliers, preserving the Maison’s operational DNA and drastically reducing onboarding time.
Throughout the deployment, not a single production line was stopped, thanks to Percall Group’s methodology based on:
- Operational Roadmapping
- Iterative Sprints
- Continuous Improvement