PLM & CAD

Our services

Percall's support service provides global support to help organizations maintain and grow their PLM applications.

The companies have historically apprehended the Third-Party Application Maintenance (or TMA) on a case-by-case basis according to short-term constraints based on wait-and-see and escalation.


TAKE THE BEST ADVANTAGES
OF YOUR PLM

What Percall offers is more than just a functional support: we put at your service our expertise to respond to PLM incidents, but also to anticipate them, provide improvements and deploy them.

Our approach is guided by the synergy of skills and processes, a collaborative and innovative approach.

TAKE THE BEST ADVANTAGES OF YOUR PLM


What Percall offers is more than just a functional support: we put at your service our expertise to respond to PLM incidents, but also to anticipate them, provide improvements and deploy them.

Our approach is guided by the synergy of skills and processes, a collaborative and innovative approach.

5 levels of intervention to maintain a PLM application in production

THE 5 LEVELS OF INTERVENTION


TMA designates a mutualized team that is deployed on 5 levels of intervention to maintain a PLM application in production:
Our experts are able to deliver value at every level of a product lifecycle: from the study of the opportunity to the placing on the market.

SUPPORT
Analyze technical and/or functional incidents encountered by the use of your application, define the causes of their incidents and propose the appropriate solution.

MAINTENANCE
Realize the development of corrections and evolutions of your application in order to guarantee the efficiency of your business processes (editor maintenance, corrective / preventive / evolutionary maintenance).

OPERATIONAL MONITORING
Anticipate bottlenecks and unwanted downtime, perceive and determine improvement tracks through data collection.

PREVENTION (ROBUSTNESS)
Provide a service dedicated to the architecture and the performances thanks to a personalized follow-up, in order to guarantee the durability of your application in front of the evolution of its technical environment or without use.

OPERATIONAL SERVICES
Industrialize and carry out operations of deployment and maintenance in operational conditions (environments management, application / system / interfaces operation).

Why externalise the expertise of our experts

WHY EXTERNALIZE THE EXPERTISE OF OUR EXPERTS?




Our teams have a great deal of experience that allows them to adapt to any business and any level of PLM complexity. The Service activity has been the core business of the company for 15 years alongside PTC.

We have a team dedicated to this function, distinct from the project teams. It's a real job! This organization allows us optimal responsiveness, while guaranteeing flexibility and maximum security in the management of these critical activities.

The result is a better profitability of your application and the possibility for your teams to focus on transformation projects and your core business.

WHY EXTERNALIZE THE EXPERTISE OF OUR EXPERTS?


Why externalise the expertise of our experts

Our teams have a great deal of experience that allows them to adapt to any business and any level of PLM complexity. The Service activity has been the core business of the company for 15 years alongside PTC.

We have a team dedicated to this function, distinct from the project teams. It's a real job! This organization allows us optimal responsiveness, while guaranteeing flexibility and maximum security in the management of these critical activities.

The result is a better profitability of your application and the possibility for your teams to focus on transformation projects and your core business.

YOU HAVE A PROJECT ?

Do you have an idea, a project? Contact us for all your requests.

CONTACT US flèche noire

croix fermeture

YOU HAVE A PROJECT?

Do you have an idea, a project ? Contact us for all your requests.