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GET THE MOST OUT OF YOUR IOT SOLUTION


Percall's support service provides global support to help companies maintain and develop their IoT applications.
As an IoT expert and construction and integration partner, Percall supports you all the way through your project. Thereby, the support service of Percall provides global support to help companies maintain and develop their solution.

Always attentive to this booming market, our experts aim to set up a modular and personalized approach: a collaborative and innovative approach to support customers in this new adventure.

service de support projets IoT

MULTIPLE LEVELS OF INTERVENTION


More than just technical support, Percall puts at your service its expertise to respond to the incidents of your IoT solution, but especially to anticipate them, provide improvement leads and deploy them on IoT technology as well as on the devices and the hosting of the solution.
Percall has a team of experts capable of providing you with level 1, 2 and 3 support:

service de support projets IoT

Level 1: functional support

Level 2: Incident detection and proposal of corrections

Level 3: Finding the sources of incidents and suggestion of improvement to anticipate them

MULTIPLE LEVELS OF INTERVENTION


service de support projets IoT

More than just technical support, Percall puts at your service its expertise to respond to the incidents of your IoT solution, but especially to anticipate them, provide improvement leads and deploy them on IoT technology as well as on the devices and the hosting of the solution.
Percall has a team of experts capable of providing you with level 1, 2 and 3 support:

Level 1: functional support

Level 2: Incident detection and proposal of corrections

Level 3: Finding the sources of incidents and suggestion of improvement to anticipate them

With this service, you also benefit from optimized management of your devices to ensure their smooth operation throughout your IoT solution including the support of:

The supply

The configuration

Installation and update

Our experts are able to deliver added value at every level of your IoT, solution.

service de support projets IoT

WHY EXTERNALIZE SUPPORT FOR OUR EXPERTS?

Our teams have a good experience that allows them to adapt to all companies and all levels of complexity of the IoT. The Service activity is the core business of the company for 15 years alongside with PTC.
We have a team dedicated to this function, distinct from the project teams. This organization allows us optimal responsiveness, while ensuring flexibility and maximum security in the management of these critical activities.

IoT is an innovative concept that is needed today in the industrial world: however, the very recent democratization of this solution as well as its constant evolution requires the support of specialists to ensure the optimal functionality of your solution.
Thus, our experts will be at your side to guide you in change management and enable you to achieve a successful transition towards an Enterprise 4.0.

service de support projets IoT
service de support projets IoT

A MODULAR TMA OFFER


A MODULAR
TMA OFFER



Percall offers different services subscribed by the customer according to his expectations and the desired SLA:
Transparent and clear commitments: The Percall commitments are formalized in the service contract. They cover both the organizational aspects of the proposed service and the current tasks.
A single referent: appointed for each TMA contract, it is the privileged interlocutor of the customer for the implementation of services, the qualitative and quantitative monitoring.

A single common goal: a better industrialized IoT solution, more mastered and more transparent in order to globally improve the service rendered to the user.

Percall offers different services subscribed by the customer according to his expectations and the desired SLA:
Transparent and clear commitments: The Percall commitments are formalized in the service contract. They cover both the organizational aspects of the proposed service and the current tasks.
A single referent: appointed for each TMA contract, it is the privileged interlocutor of the customer for the implementation of services, the qualitative and quantitative monitoring.

A single common goal: a better industrialized IoT solution, more mastered and more transparent in order to globally improve the service rendered to the user.

YOU HAVE A PROJECT ?

Do you have an idea, a project? Contact us for all your requests.

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YOU HAVE A PROJECT?

Do you have an idea, a project ? Contact us for all your requests.